Planning your event at Glowbal? We’ve gathered answers to the most common questions to help make the process simple and enjoyable.
How do I book an event?
Once you’re ready to move forward, we will send you an agreement via email through the Guest Portal. You will need to sign the document electronically and provide your credit card details through our secure payment link to process the deposit. The deposit is 50% of your minimum spend.
What is the cancellation policy?
During Festive season, for full or partial restaurant buyouts there are no deposit refunds for cancellations after November 1.
Do you have a minimum spend or room rental fee?
Yes, all events are subject to a minimum food and beverage spend that varies by date and time. If the minimum is not met, the balance may be charged as a room rental fee.
What taxes and fees apply?
When is the final guest count due?
Final guest count is required 72 hours prior to your event.
When do I need to finalize menu and beverage choices?
Selections must be completed 2 weeks before the event.
Are set menus required?
Yes, for groups of 16 or more, a Group Set Menu is required. Groups 15 guests or less can order from the à la carte menu or set menu at your preference.
Do guests choose their meals in advance?
No, each guest can select their meal directly from the pre-selected set menu during the event.
Can additional à la carte items be added?
Yes, you may pre-order extra à la carte items to complement your Group Set Menu.
Do you have a kids’ menu?
Children (under 12) can order from our kids’ menu, and we also have kids 3-course banquet menus available.
Can you accommodate dietary restrictions and allergies?
Absolutely, please advise your Event Specialist for any severe allergies in advance, all other dietary restrictions or allergies can be accommodated on the day. Our Executive Chef will provide suitable options, including vegetarian or vegan dishes.
Can we customize the menu?
Yes. Our chef is happy to discuss customizations or upgrades (such as seafood towers or specialty cuts) to enhance your event experience.
Do we need to select each guest’s meal in advance?
No, guests can order from the set menu at the event.
May we bring our own cake?
Yes. A waiver must be signed upon arrival. If you’d like us to cut and plate the cake, a $2 per guest fee applies (maximum $50). If you prefer to serve the cake yourself, no fee applies.
What is your corkage policy?
Maximums:
Bottles listed on our wine list may not be brought in. Champagne and hard liquor are not permitted.
Where can I park?
Parking is available at the Telus Gardens building, which is connected to the restaurant. Enter from Richards Street, turning right and then right again into the parking lot. For rates or to arrange pre-payment, please visit the Advanced Parking website.
Are decorations allowed?
Yes, in private rooms and semi-private areas. Please note: nothing may be attached to walls. Confetti, sparklers, “silly string,” and bubbles are not permitted. Candles are welcome if placed in a vase or holder.
Is Audio/Visual equipment available?
Yes! All of our private rooms have inbuilt screens and projectors or 75" smart TVs inbuilt. Additionally, we have 2 x 65” TVs available, with an HDMI cable for $150 rental/setup per TV, as well as speakers and microphones ($100 rental). Please bring your own device for connectivity.
Is outside entertainment allowed?
Yes, outside DJs, musicians, or performers may be arranged in private spaces with advance approval. Additional fees may apply.
Do you provide table linens, place cards, or floral arrangements?
Standard linens and place settings are included. Guests may bring place cards or florals, and we are happy to recommend vendors if desired.
Is the venue fully accessible?
Yes, Glowbal is fully wheelchair accessible.
Do you have a kids’ menu or highchairs?
Yes, menus for children under 12 and highchairs (upon request) are available.
What if my party size changes unexpectedly?
We’ll do our best to accommodate last minute changes. Smaller groups may be relocated to different tables, and larger groups may require additional time for seating.
